Getting the most out of your jewelry store software means getting to know how to use it well. With BusinessMind Software for Jewelers, there are lots of options for going from beginner to expert with an easy learning curve.
Access to dozens of short easy-to-follow tutorial videos is included in BusinessMind support services. Tutorial videos are typically three to eight minutes long and guide you through a specific feature or sections of the application. There are also introductory videos that provide a broad overview to help beginners quickly get comfortable.
The tutorial videos can be found in the support portal (login required). The videos include narration so you will want to ensure that you view them on a computer with functioning audio.
Tutorial videos are available 24 hours per day, 365 days per year so you can learn on your own schedule, even after hours.
You can pause and rewind which allows you to follow along with the steps in the video easily.
You can refer back to them when you need a refresher.
They are a great learning source for new hires.
FAQs and How-To Articles
Access to Frequently Asked Questions and answers as well as step by step How-To articles are also available in the support portal Knowledge Base. Articles provide a quick overview of a specific topic and usually contain illustrations. If you prefer reading a step by step walk through to watching a video, these resources are exactly tailored for you.
Articles can be printed, if you prefer to read on paper.
These resources are searchable by their content where as tutorial videos are only searchable by their titles and keywords.
Available 24 hours per day, 365 days per year.
You can pull up articles anytime you need a refresher.
Got a burning question about something perhaps not covered in a video or article? Direct access to the engineers and developers who create BusinessMind is available to all support subscribers. Simply submit your question from the support portal during service hours and an engineer will advise you directly.
Allows you to get answers to how-to questions which may be unusual or unique to your jewelry business operations.
Remote Training Sessions
Remote training sessions are conducted via online meeting software between your staff and our engineers. They will typically include remote desktop viewing so that all participants can view and interact with the application remotely. They will also include a conference number for all participants to dial into. Good internet connectivity is required for this type of learning.
This type of training session can be scheduled by contacting our office by email at firstname.lastname@example.org or by phone. Training sessions can be held for groups of up to 6 people. Larger groups will be broken out into multiple sessions. A session generally lasts two to three hours depending upon the material to be covered. If more time is needed, multiple sessions will be scheduled over the period of a few days.
It is recommended that all participants study the tutorial videos before scheduling a remote training session. The cost of remote training sessions is based upon the group size and the amount of material that is scheduled to be covered.
Provides a convenient group learning option delivered directly from our own BusinessMind experts.
Any participants can be geographically separated without impact.
Provides a direct training option almost anywhere in the world without incurring travel expenses.
Local Training Sessions
Local training sessions are conducted in your office or ours. This type of training should also be scheduled by contacting our office by email at email@example.com or by phone. Local training sessions can be held for groups of up to 6 people. Larger groups will be broken out into multiple sessions. A session generally lasts two to three hours depending upon the material to be covered. Typically, sessions will be scheduled sequentially with short breaks in between, over the period of two or more days.
It is recommended that all participants study the tutorial videos before scheduling a local training session. The cost of local training sessions is based upon the group size, the amount of material to be covered, and the cost of travel.
Provides focused, intensive in-person training in your own office, or ours.