technical support

How To Keep Up With OS Updates To Get the Most From Your Software for Jewelers

How To Keep Up With OS Updates To Get the Most From Your Software for Jewelers

It is very important to keep your operating system up to date on all your devices in order to have the best experience running BusinessMind Software for Jewelers.  To take advantage of the latest jewelry software features you need a current operating system.

The New BusinessMind Software for Jewelers Online Help Center

The New BusinessMind Software for Jewelers Online Help Center

The internet is a source of infinite knowledge.  Of course you need to know where to look for the information you require.  That is why DCIT has created a user friendly help center to assist its ever growing BusinessMind jewelry software user base.

Holiday And Off-Hours Tech Support With BusinessMind Software For Jewelers

Holiday And Off-Hours Tech Support With BusinessMind Software For Jewelers

With the holiday shopping season in progress, this article will focus on how to get help with your jewelry POS software, if you have a tech support emergency at a time that is not during the normal business hours when tech support engineers are not available.

Tips For Avoiding Unplanned Outages Of Your Jewelry Store's Point Of Sale During The Holiday Shopping Season

The holiday shopping season is upon us! This article is about best practices for avoiding unplanned downtime of your jewelry store's point of sale system during the season.

The holiday shopping season is upon us! This article is about best practices for avoiding unplanned downtime of your jewelry store's point of sale system during the season.

Here are a few suggestions from the BusinessMind engineering team to help you avoid unplanned system outages during the high shopping season. 

Avoid Unnecessary System Upgrades: Unless it's an absolutely critical security patch, it's best to avoid major upgrades or changes to a system that is stable and running during high volume shopping days. 

Get A Dedicated Server: Consider having a computer on your network that is dedicated to being the BusinessMind server. A dedicated machine is one that is not used for anything except running the BusinessMind server software. Such a machine is usually kept in a ventilated wiring closet and is not kept on someone's desktop for use as a desktop computer for checking email or web browsing. This helps to keep it insulated from viruses or other kinds of user error that could be catastrophic for your data. 

Make Proper Backups: Backing up your BusinessMind database should be done daily and the backup should be moved off site manually or through an offsite backup mechanism such as Dejavu Backup Service. In case of server failure, a recent backup will help get you back up and running quickly and with minimal data loss.

Get A Backup Power Supply: A battery backup is essential in case of a power failure. A battery backup and/or a generator will prevent an unclean shutdown of your server which can possibly cause data loss/corruption. If you're store is prone to electrical spikes, a line conditioner is also a good idea to protect your server equipment from sudden electrical damage. 

Following these simple guidelines will minimize the chance of unplanned downtime and ensure a smooth running holiday shopping season. Happy Holidays!!